646-223 Exam
Unified Communications Express AM
Exam Number/Code : 646-223
Exam Name : Unified Communications Express AM
Questions and Answers : 61 Q&As
Duration: 60 minutes 45-55 questions
Available Languages: English and Japanese
Update Time: 2010-08-14

646-223 Exam Topics
Develop business requirements for a Unified Communications SMB customer
Qualify an opportunity with an SMB customer
Identify key SMB customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify SMB customer needs/pain points from responses to probing questions
Identify appropriate responses to typical SMB customer objections
Identify the lifecycle services required to support Express solution deployment and management
Identify the individuals influencing the Express product decision-making process
Describe the value of convergance in Cisco Unified Communications Express solutions
Describe the benefits of a converged solution in an SMB customer environment.
Describe the market trends pushing converged solutions in an SMB customer environment
Describe how solutions can leverage SMB customers’ existing infrastructure
Describe how solutions can simplify SMB customers’ operations

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