Real BH0-001 exam answers
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Exam Number/Code: BH0-001
Questions and Answers:41 Q&As
Updated Time: 2009-08-31
Register for Exam: Prometric/Pearson VUE
Exam Name:IT Service Management Foundation
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Exam : ISEB BH0-001
Title : IT Service Management Foundation
1. Which of the following activities is NOT associated with proactive prevention of Problems?
A. Problem Classification
B. Problem Trend Analysis
C. Targeting Support Action
D. Providing information about potential problems to the organisation
Answer: A
2. Service Management can best be described as:
A. The advancement of the business through sound technology
B. The advancement of the business through quality IT services
C. The better use of technology through partnership with the business
D. The better deployment of support resources to recover costs
Answer: B
3. Which of these statements is correct?
1 Effective Change Management ensures that urgency and impact are used to make decisions on the scheduling of Changes
2 Change Management controls all aspects of the change process
A. Both of them
B. 1 only
C. 2 only
D. Neither of them
Answer: A
4. When building a Cost Model, the cost of providing licences for users to access programs from their PCs would be included in:
A. Software costs
B. Hardware costs
C. People costs
D. Documentation costs
Answer: A
5. Which of these is a short-term benefit of introducing Service Level Management?
A. Less calls to the Service Desk
B. Cost of IT services is reduced
C. Customer requirements are established
D. Significant improvements in service levels
Answer: C
6. For which of the following activities is the Service Desk NOT responsible?
A. Escalation
B. Categorisation and prioritisation
C. Impact analysis
D. Root cause identification
Answer: D
7. In ITSCM, Risk Analysis has three elements used in the calculation to establish risk, which of the following is NOT one of them?
A. Asset
B. Threat
C. Impact
D. Vulnerability
Answer: C
8. Following the release of a software upgrade to fix a Known Error, which process is responsible for ensuring that the CMDB is updated correctly?
A. Change Management
B. Problem Management
C. Release Management
D. Configuration Management
Answer: D
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